At The Mountain Herbal, we are committed to providing you with the highest quality Ayurvedic products and ensuring your complete satisfaction. However, we understand that there may be instances where you need to return or seek a refund for your purchase. Please read our Refund and Return Policy carefully to understand your options.

1. Return Eligibility: We accept returns for the following reasons:

• Damaged or Defective Products: If the product you received is damaged, defective, or not as described on our website.
• Incorrect Item: If you receive an item different from the one you ordered.

2. Return Timeframe: You must initiate a return within 10 days of receiving your order. Any requests for returns made after this timeframe may not be accepted.

3. Return Process: To initiate a return, please follow these steps:

• Contact our Customer Support team at  +91 7059190190 or info@themountainherbal.com to notify them about the return and the reason for it.
• Our team will guide you through the return process and provide you with a return authorization if your request is eligible.
• Pack the product securely in its original packaging, including all accessories, labels, and documentation that came with it.
• Ship the product back to us at the address provided by our Customer Support team.

4. Refund Process: Once we receive the returned product and verify its condition, we will process your refund within 7 business days. The refund will be issued using the same payment method used for the original purchase.

5. Non-Returnable Items: The following items are not eligible for return:

• Opened or used products, unless they are damaged or defective.
• Products with a tampered seal or packaging.

6. Shipping Costs: If the return is due to our error (damaged/defective product, incorrect item), we will cover the return shipping costs. If the return is for any other reason, you will be responsible for the return shipping costs.

7. Cancellation Policy: If you wish to cancel an order, please contact us within 24 hours of placing the order. If the order has not yet been shipped, we will cancel it and process a refund.

8. Contact Us: If you have any questions or concerns regarding our Refund and Return Policy, please reach out to our Customer Support team at +91 7059190190 or info@themountainherbal.com .

Please note that our Refund and Return Policy is subject to change without notice. It’s recommended to review this policy periodically for any updates.

The Mountain Herbal is dedicated to ensuring your satisfaction and providing you with authentic and high-quality Ayurvedic products. Thank you for choosing us as your trusted source for wellness solutions.

This policy is intended as a template and should be customized to suit your specific business practices and legal requirements. It’s recommended to consult with legal professionals to ensure compliance with relevant laws and regulations.